Subaru Customer Service – Inside Sales Parts & Accessories

As a member of the sales team of the Dept., you will be the first and main contact person for our customers (mainly EU as well as some other area’s distributors) as a sales window. You will have to deal with customer inquiries, order receipt and its processing, shipping instructions and allocation control. For the follow-up and coordination of orders and shipments, you will work together with the Supply Chain & Procurement team of the Dept. and our external warehouse team.

Main tasks & Responsibilities

You will have to analyze the market situation by checking the sales/demand tendency in order to make suggestions to increase our sales turnover. You will also be in charge of the follow-up of incoming orders and the coordination of the shipment out of these orders together with the Supply Chain & Procurement team and our external warehouse team.

Next to the daily operational activities, you will be responsible for claim follow-up, improving the general sales situation (by proposing accessories campaigns, monitoring inventory, tracking and resolving backorders etc…) as well having some marketing measures and activities.

Main Contacts:

Internal: Supply Chain and Procurement (SC&P) Section, Development Section of the Dept.
                 Service Dept., Homologation Dept., Sales & Marketing Dept., Finance and IT Sections.
External:  Warehousing/forwarding service provider, Authorized European distributors for Subaru genuine parts 
                 and accessories sales, Subaru Corporation (various Dept.).

     

     

    • Order receipt/processing + shipping:

    Daily follow-up of incoming orders, stock allocation and outgoing shipments
    Customer backorder follow-up
    Logistical follow-up of the order
    Regular meetings with SC&P team to check the backorder situation and discuss the improvement of stock strategy.

    • Stock follow-up:

    Daily allocation of incoming stock
    Monitoring overstock

    • Communication:

    Responding to distributor questions (mainly by email)
    Organize and lead meetings with distributors (online or on site)
    Reporting market situation

    • Claim handling:

    Communication with distributors (from claim report to final feedback)
    Internal follow-up and take appropriate action
    Follow-up with different parties: SC&P, development, warehouse

    • Assisting the sales & marketing activities for Assistant Manager:

    Checking pricing
    Maintaining master data base
    Checking competitor sales price of major markets.

    • Initiative for continuous improvement

     

    • Sales campaign planning:

    Analysis of market trend/tendency and propose suggestion to the sales expansion.
    Having negotiation/collaboration with distributors
    Taking care of formalities for the marketing/sales expansion measures.

     

     

    Qualifications and Requirements

    • MUST:

    Customer-oriented mindset/attitude.
    Excellent written and spoken language skills in English (other European languages is a plus).
    2 years working experience in a sales/customer service environment.
    The ability to multitask, work proactively in a fast-paced environment and meet deadlines.
    Good computer skills (MS Office)
    Excellent communication, sales, and customer service skills.
    Advanced analytical and problem-solving skills
    Ability to analyze consumer data to optimize sales efforts
    A team player with high level of dedication
    Flexible way of thinking/understandings/basic attitude towards non-European business (corporate strategy/tactics/culture/manner etc.), especially Japanese

     

    • PREFERENCE:

    Experience/knowledge in setting up pricing, cost structures, profit checks of imported products.
    Knowledge and/or skill of SAP system.
    General skill of social media posting and analysis of access result.
    General knowledge of import/export trade

    Bedrijfsprofiel

    Within Subaru Europe, the European Headquarters and 100% subsidiary of the Japanese auto manufacturer branded as “Subaru”, the Parts & Accessories department (P&A Dept.) takes care of the development, procurement and supply of Accessories for all Subaru vehicles and distribution of its Spare Parts for some European markets.  We are the point of contact between Subaru Corporation (headquarter located in Japan) and European distributors.